08/22/26
Version 1.26.2
New Features
- Ask a support question in the main chat and the assistant will answer it there, with links to the guides it came from — no ticket needed. If the answer does not help, a button under it opens a ticket with your question already filled in. It only speaks up when it is confident, and it stays quiet otherwise so a person can pick the question up.
Improvements
- Support messages from the bot are now plain text rather than boxed embeds, so a ticket reads like a conversation. Anything written by the assistant says so in italics at the bottom.